SHIPPING + RETURNS

Shipping (Canada & USA)

We ship via USPS & Canada Post (please be aware of the current situation and expect small delays). You will receive an email containing your tracking number once your package has shipped. 

Please be sure to triple check your address as Mood Living Co is not responsible for packages delivered to an incorrect, closed or undeliverable address. If your package cannot be delivered due to an incorrect/undeliverable address or business closure and is "returned to sender", Mood Living Co is not responsible for any shipping charges or fees. We're happy to ship your package back to a different address, but you will be asked to cover shipping costs for reshipment.  

Please be aware that Mood Living Co is not responsible for delayed transit times and damaged products once your order leaves the studio. We have no control over transit times and what happens during transit, Once packages are given to the mail carrier. Should your package become delayed, lost or arrive damaged, a claim will need to be filed with the shipping carrier. 

How long do I get to return?

Returns can be made within 14 days of receiving your order.

Damaged and lost packages will need to be filed with the shipping carrier as we have no control over what happens during shipments. 
 
Choose carefully as we are unable to offer refunds on items due to change of mind. 

Most of our items are individually hand crafted. This means they all have their own differences and that makes each individual item beautiful in their own way.

Damages

We package each product with care, however if your purchase happens to arrive broken or damaged, please email returns@moodlivingco.com with a picture of your damaged item within two (2) days of receiving.

How long until I get my money back?  

Once your return is received, we will send you an email to notify you that we have received your returned item and a credit will automatically be applied to your credit card or original method of payment, this can take up to 10 working days.

I haven't received my refund?  

If you haven’t yet received your refund, please first contact your bank. There is often some processing time before a refund is posted.

If you have still not received your refund, please contact us at returns@moodlivingco.com.

Not answered your question?

Please drop us an email to returns@moodlivingco.com and we will be happy to help!